Esri Global Account help

Help Topics:


Overview

What is an Esri Global Account?
An Esri Global Account gives you access to all participating sections of the website that require a login.

What do I need to create an Esri Global Account?
Provide a username and password, your name, a valid e-mail address, and other contact information. Creating an Esri Global Account is FREE and usually takes less than one minute.

Login Help

Why do I see the login page when trying to access a particular Web page?
You will be asked to log in to your Esri Global Account whenever participating applications need to know who you are before continuing.

Why do I see the update account page when trying to log in?
Occasionally, the Esri Global Account makes changes to the fields required for account holders. When this happens, we request you to update your account to include the additional information. Once your account is updated, you will be able to log in directly.

What if I forget my password?
If you forget your password, we can give you a temporary password that allows you to choose a new password. Click the 'Recover password' link from a participating application. Immediately, we will e-mail you a temporary password. Use this temporary password to log in to your account.

I can't update my new temporary password to one I had from a previous version of the global login!
Our new release uses stricter rules regarding which characters may be used in input fields. Legacy accounts may still use existing usernames and passwords to log in, but any updates will be subject to the new rules.

Create Account Help

What do I need to create an Esri Global Account?
Creating an Esri Global Account is FREE and usually takes less than one minute. Simply provide a username and password, your name, a valid e-mail address, and other contact information. Your account will be created immediately, giving you more time to access the information you need online.

Edit Account Help

How do I update my account information?
To edit your account, check the edit my account checkbox when logging in. You may edit any field except your username. You will be notified via e-mail when any changes are made to your account.

Recover Password Help

What if I forget my password?
If you forget your password, we can give you a temporary password that allows you to log in and choose a new password. Click the 'Reset password' link, follow the instructions, and a temporary password will be e-mailed to you immediately.

What if I changed my e-mail address?
If your e-mail address has changed since you created your Esri Global Account, please contact Esri Global Account Support and provide your name, phone number, and new and old e-mail addresses. We will issue you a temporary password as soon as possible.

What if I forgot the answer to my security question?
If you do not remember the answer to your security question, please contact Esri Global Account Support and we will issue you a temporary password as soon as possible.